BOOK APPOINTMENT​

We have recently updated our cancellation policy to better assist with the constant juggling act of life. We hope it will also help with the disappointment of clients not being able to get in, encourage communication and give our team the opportunity to action our wait list, giving other clients enough notice so they can come in for treatment.

Thank you for your understanding. For any questions regarding our new policy or your upcoming appointment, please contact our team.

Our cancellation policy has changed from 48 hours to 24 hours. This is our ideal notice period. If you cancel within 12 hours of your appointment, the following will now apply:

You will be given one ‘get out of jail free’ card should you no-show or cancel/reschedule within the 12 hours of your appointment. But you will need to 50% prepay for your next appointment.

If you commit the crime again, following will apply:

If you give us less than 12 hours notice or no-show a second time, a 50% payment will be taken off this prepayment.

If you no-show/cancel with less than 12 hours notice a third time, you will forfeit 100% of your prepayment and you need to prepay for your remaining appointments for the following 6 months.

This also applies if using a Gift Card or if you are on of prepaid Course of treatments, you will lose one of your Course treatments.

If you are Covid-19 positive and therefore cannot make your appointment, a screenshot from NSW Health and/or Positive PCR reading is required and the above will be waived. Please note: Rapid Antigen Test results will not be accepted.

Any treatment over $500 requires a 50% deposit regardless of booking history.

Thank you

Please see our Terms of Service including Cancellation Policy

Yes, a 50% deposit is required to secure a booking made for new clients.

We do not accept gift card bookings on this service, rather you should make an appointment via phone or in person at Face of Man and provide the Gift Card number.

If you are a first-time client, we will be in touch via phone to confirm your appointment and collect your deposit.

The treatment times you select at Face of Man are reserved for you, and therefore a 50% deposit or gift certificate number is required to secure a reservation. We require at least 24 hours notice of a cancellation to redeem your deposit.

A text message is sent prior to your appointment as a reminder. There is no refund policy for course and laser packages, however an exchange policy is in place. We do not allow gift vouchers to be used with any other promotions. We do not provide refunds on retail products or gift vouchers. Products can be exchanged for a replacement or credit when accompanied by a receipt and within 14 days of purchase.

• $25 gift cards are limited to one per customer and cannot be used as holding deposits.
• $25 gift cards are not redeemable with other gift vouchers or complimentary gift cards.
• $25 gift cards are not redeemable with Introductory Offer.

We accept payment by cash, EFTPOS and MasterCard, VISA, PayPal, AMEX, Afterpay and Zip Pay.

If using your Gift Card for the treatment, we would kindly ask that you let us know at the time of booking.

If you don’t have a Gift Card, but would like one, please visit our Purchase a Gift Card page here.

Gift Cards Conditions of Use

• Gift cards will not be exchanged for cash or a refund.
• Gift cards cannot be redeemed for skin care products.
• Gift cards cannot be used in conjunction with other promotions
• Gift cards cannot be used with other complimentary coupons, such as our $25 First Time Client coupon.
• Gift cards are transferable.
• We do honour all gift cards after the six months’ expiration, but these treatments can only happen between Monday and Friday, 9am to 3pm.
• 50% of value will be deducted for cancellations within 24 hours’ notice.
• 100% of the value will be deducted for not showing up to booked appointment.

When you attend your appointment or if visiting our Grooming Lunge to make any enquiry, please take the lift to Level 10.  Our friendly reception team will assist you from there.