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face of man & Men's Grooming
frequently asked questions

Do you have questions about our grooming lounge or the services that face of man provide?

We've listed below some of the most frequently asked questions to assist. If you are unable to find the answer to your query, please feel free to contact us, we'd be more than happy to assist.

Terms and Conditions

You acknowledge and agree that by entering, using or browsing this website you are bound by the following Terms & Conditions. All headings are for reference purposes only and in no way limit the scope of a section. The invalidity or unenforceability of any provision of these Terms & Conditions shall not affect the validity or enforceability of the remaining provisions.

All prices displayed on the website of Face of Man  are in Australian dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately and without any further notice to you.

Once you have selected your goods and placed your order you will receive an acknowledgement of order email from Face of Man. This is not an acceptance of your order just an acknowledgement of it. Once your goods are ready for shipping and they have been dispatched, you will receive a confirmation email from Face of Man and this constitutes a sale contract concluded in New South Wales.

Any liability of Face of Man or its associates in connection with goods or services supplied to you will, (subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law), at the sole discretion of Face of Man be limited to replacement or repair of the goods, supply of equivalent goods, resupply of the service or refund of the purchase price.

You assume all risk and liability for loss, damage or injury to persons or property of you, or third parties arising out of the use and possession of the goods and products sold by Face of Man.

You acknowledge that you have not relied on any service involving skill or judgement, or on any advice, recommendation, information or assistance provided by Face of Man or any of its employees or associates in relation to the goods, products or services and their use or application. You have the sole responsibility of satisfying yourself that the products are suitable for your use. Please consult your doctor or health care provider regarding the use of any goods, products or information obtained from the Face of Man website before using or relying on them.


The information contained on the website of Face of Man is general in nature and does not constitute or replace professional advice. Face of Man, its employees and associates make no representations or warranties of any kind, express or implied, as to the operation of the Face of Man website or the information, content, materials, or products included on the website (including in relation to any advice or services) and subject to the section dealing with Limitation of Liability, Face of Man will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.


Face of Man does not warrant that the website, its servers, or any e-mail sent from Face of Man are free of viruses or other harmful components.


The content and services on the Face of Man website are provided on an “as is” and “as available” basis.  You acknowledge and agree that your use of the website is at your sole risk.


To the fullest extent permitted by law, Face of Man disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.

You indemnify Face of Man against any harm, loss, damage, expense, liability, claim, demand or action you suffer arising from or in connection with:

  • your breach of these Terms & Conditions;
  • your unlawful, wilful or negligent act or omission; or
  • your use of the Face of Man website.

Copyright in all material on the Face of Man website is owned by Face of Man unless otherwise indicated or acknowledged and is protected by Australian and international copyright laws.


You are not permitted to reproduce, adapt, re-transmit, distribute, publish, broadcast, circulate or commercialise the material, advice or services without seeking prior written approval or Face of Man.

When you visit the Face of Man website and purchase goods or services, we may ask you to provide us with some personal information such as your name, mailing address, email address, other contact details and payment details.  You agree to provide Face of Man with current, complete and accurate customer information when asked to do so by the website or an employee of Face of Man.  If you submit suggestions, ideas, comments, questions or other information to Face of Man you are responsible for such material its consequences.

Face of Man is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which we may obtain during the course of our business with you.

Face of Man is not responsible for, and makes no warranties or claims with respect to any websites linked directly or indirectly via the website.  Linking to and from these websites is at your own risk.

All trademarks, logos, product names and company names found on this website are the property of their respective owners.

We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential.  By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose.

Although we make every reasonable effort to ensure that product information, services and pricing are accurate the prices and availability of such products and services are subject to change without notice. Face of Man also makes no warranty that the product or service description, colours or information are accurate, reliable and error free.

The laws of News South Wales from time to time govern these Terms & Conditions.

Face of Man will not be liable for any delay or breach of these Terms & Conditions to the extent that the breach is due to circumstances beyond Face of Man or its associates’ reasonable control.

The treatments you select at the Grooming Lounge are reserved for you, and therefore a 50% deposit or gift certificate number is required to secure a reservation. We require at least 24 hours  notice of a cancellation. A text message is sent prior to your appointment as a reminder. There is no refund policy for course and laser packages, however an exchange policy is in place.

We do not allow the $25 coupons to be used with any other promotions. We do not provide refunds on retail products or gift vouchers. Products can be exchanged for a replacement or credit when accompanied by a receipt and within 14 days of purchase.

$25 coupons are limited to one per customer and cannot be used as holding deposits.

$25 coupons are not redeemable with other gift vouchers or complimentary gift cards.

$25 coupons are not redeemable with Introductory Offer.

$25 coupons cannot be used on packages

$25 coupons cannot be used on ‘Brotox’ / Anti-Aging Injections For Men treatments

Gift cards will not be exchanged for cash or a refund.

Gift cards cannot be redeemed for skin care products.

Gift cards cannot be used in conjunction with other promotions.

Gift cards cannot be used with other complimentary coupons or promotions, such as our $25OFF First Time Client offer.

All gift cards purchased after 1pm will be mailed out the following day. Please note this is not next day delivery guaranteed.

There is a $7 charge for postage.

Gift cards cannot be cancelled.

Gift cards are transferable.

We do honour all gift cards after the six months’ expiration, but these treatments can only happen between Monday and Friday, 9am to 3pm.

100% of the value will be deducted for not showing up to booked appointment.

Appointments made under a gift card cannot be cancelled within 48 hours of the scheduled appointment time.

Our Promise

If within seven days you are not completely happy with your treatment, we will either offer you another treatment free of charge of refund your spend in full.

At Face of Man, we pride ourselves on offering the best service, state-of-the-art technology, high quality products and unrivalled experience.

Privacy Policy

Face of Man understands that you are placing your trust in us when supplying your details. We respect that trust and we are committed to protecting your privacy.  Your rights to privacy are also protected under the law.

Face of Man may require you to provide personal details such as your name, email address, billing address, phone number, delivery address and credit card details for the purpose of completing your order with Face of Man.

We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.

This information is only used by Face of Man. We do not share, sell or trade any personal information gathered from you online.

If you do not wish to receive information about special offers, events and sales please uncheck the box in your account profile or email [email protected].

Face of Man uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Face of Man only last while you are browsing our website.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP” address and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record you IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Payment Methods

Pay with your Credit Card online

Visa  MasterCard   Amex   eWay

For instant payment and the full range of shipping options, we accept VISA, MasterCard and American Express via the eWay Payment Gateway. We use secure encryption technology to protect your credit card details during an online transaction.


Pay online with PayPal

Acceptance Mark

We accept payment via the PayPal payment system. Just select PayPal as the payment option when you checkout and login to your PayPal account or sign up for one.

Coupon will not be exchanged for cash or a refund.

Coupon cannot be redeemed for skin care products.

Coupon cannot be used in conjunction with other promotions.

Coupons are non-transferable.

Appointments made under a coupon cannot be cancelled within 48 hours of the scheduled appointment time.

Due to high demand, only 28 Special Introductory packages are available, for new customers only. Phone Face of Man on 02 9232 7138 to make a booking now, or purchase and book in the form below.
An Introductory Offer package must be used within 30 days of the Purchase date. We recommend as soon as you purchase to Book an appointment with us. We look forward to welcoming you to our Men’s Grooming Lounge.
It has been a long time between visits to FoM - still the same great service and ambience. Torrie was a fabulous welcome back: my hands look... wonderful!! And Ivy at front-of-house was so welcoming!read more
Andrew L
Andrew L
Everyone I have referred Face Of Man too has had a great experience. Highly recommend 👌
Jenny Keogh
Jenny Keogh
Rana, my therapist, was absolutely brilliant and so lovely! She understood my needs and did exactly what I needed: no more, no less. I really like... this approach. I wholeheartedly recommend Rana and I look forward to visiting again soon. Thanks so much! - Hossainread more
Sherab Samten
Sherab Samten
I bought my friend a gift voucher from Face Of Man.
I’m so pleased I did.
He loved it.
Not only did he love the roll out the red carpet... royal treatment feel....but he loved the knowledge that his therapist was able to pass onto him.
He is now more confident to keep up with his home care.
Highly recommend 🏆
read more
Shelley Perri
Shelley Perri
Amazing service and very professional treatment! Thanks
Bought a gift certificate for my husband for his birthday. He was nervous but pleasantly surprised he could look and feel so good. Thank you Face Of... more
Enid Noswad
Enid Noswad
Kate and sonia was very friendly,Expert with skin needs and give you the advice to improve your skin appearance
Omar rajab
Omar rajab
Getting Positive Reviews and followers is the best way to attract your customers and compete with businesses .

You can get high quality... reviews on Facebook, Google Listing/business, Yellow Pages, Tripadvisor, Yelp and Trustpilot at Affordable Rates.

If you are interested in Positive Reviews, Get in touch by sending us a message on or Simply Search "Social Reviews INC."

Thanks - Social Reviews Inc
read more
Avril Stones
Avril Stones
Very friendly staff providing first class services. Really happy with the results so I booked another 5 sessions.
Alexandre Verbecq
Alexandre Verbecq
Professional, great ambience, brilliant staff and a very cool place. 100% informed and attentive. 5 *****
Rob Sheens
Rob Sheens
Torrie was amazing. The whole experience was amazing. They also know their stuff and provide great after-care advice. Finally somewhere men can go... and not feel embarrassed 👍read more
Lachlan Jacob
Lachlan Jacob
I have been visiting this place for the last 7 years & can testify to its high standards of care, excellence, knowledge and professionalism! Tried a... new therapist for facial (Kate) on May 19, 2022. I highly recommend her.Kate was fabulous - full of knowledge, experience and skill. I was very satisfied with her approach, manner & treatment style, for my one hour facial.She is thorough, conscientious, patient, attentive, warm, friendly, polite & ensures complete satisfaction from the treatment being carried out. Face of Man is undoubtedly the best male grooming salon in Sydney!read more
Anuj Nijhawan
Anuj Nijhawan
Wonderful clinic. Welcomed with whiskey, delightful and professional staff (thank you Stella) and excellent result. Highly recommended, Shane
Shane Clifton
Shane Clifton
Very good service and accommodating as i was earlier and they adjusted my booking. Thanks alot!
Shahzeb KHAN
Shahzeb KHAN
Kind, professional and welcomingGreat staffAlways had a great experienceGood facilities
Michael Chalak
Michael Chalak
I had the experience of Adventure of Escape as a birthday gift from my fiancée. It was sauna, massage followed by facial. I was so relaxed by the end... of treatment. Really friendly staff as well. Surprising gift and I ended up liking more
Sajan Sriselvakumar
Sajan Sriselvakumar
Great service from Elle today, she’s brilliant at what she does, keeps the vibe relaxed, and is fun to talk to. Highly recommend!
Cameron Welsh
Cameron Welsh

'The Starting Point' Package

Get acquainted with Face of Man with this 80 minute treatment, valued over $511 for just $199. Learn More.

Ready to be groomed for your greatness?