Skip to content

face of man & Men's Grooming
frequently asked questions

Do you have questions about our grooming lounge or the services that face of man provide?

We've listed below some of the most frequently asked questions to assist. If you are unable to find the answer to your query, please feel free to contact us, we'd be more than happy to assist.

Terms and Conditions

We have recently updated our cancellation policy to better assist with the constant juggling act of life. We hope it will also help with the disappointment of clients not being able to get in, encourage communication and give our team the opportunity to action our wait list, giving other clients enough notice so they can come in for treatment.

Thank you for your understanding. For any questions regarding our new policy or your upcoming appointment, please contact our team.

Our cancellation policy has changed from 48 hours to 24 hours. This is our ideal notice period. If you cancel within 12 hours of your appointment, the following will now apply:

You will be given one ‘get out of jail free’ card should you no-show or cancel/reschedule within the 12 hours of your appointment. But you will need to 50% prepay for your next appointment.

If you commit the crime again, following will apply:

If you give us less than 12 hours notice or no-show a second time, a 50% payment will be taken off this prepayment.

If you no-show/cancel with less than 12 hours notice a third time, you will forfeit 100% of your prepayment and you need to prepay for your remaining appointments for the following 6 months.

This also applies if using a Gift Card or if you are on of prepaid Course of treatments, you will lose one of your Course treatments.

If you are Covid-19 positive and therefore cannot make your appointment, a screenshot from NSW Health and/or Positive PCR reading is required and the above will be waived. Please note: Rapid Antigen Test results will not be accepted.

Any treatment over $500 requires a 50% deposit regardless of booking history.

Thank you

You acknowledge and agree that by entering, using or browsing this website you are bound by the following Terms & Conditions. All headings are for reference purposes only and in no way limit the scope of a section. The invalidity or unenforceability of any provision of these Terms & Conditions shall not affect the validity or enforceability of the remaining provisions.

All prices displayed on the website of Face of Man  are in Australian dollars (AUD) and are inclusive of GST. Prices are subject to change effective immediately and without any further notice to you.

Once you have selected your goods and placed your order you will receive an acknowledgement of order email from Face of Man. This is not an acceptance of your order just an acknowledgement of it. Once your goods are ready for shipping and they have been dispatched, you will receive a confirmation email from Face of Man and this constitutes a sale contract concluded in New South Wales.

Face of Man is committed to supporting the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act 1988 (Cth), which has set clear standards and guidelines for the collection, access, storage and use of Personal Information which we may obtain during the course of our business with you.

The treatments you select at the Grooming Lounge are reserved for you, and therefore a 50% deposit or gift certificate number is required to secure a reservation. We require at least 24 hours  notice of a cancellation. A text message is sent prior to your appointment as a reminder. There is no refund policy for course and laser packages, however an exchange policy is in place.

We do not allow the $25 coupons to be used with any other promotions. We do not provide refunds on retail products or gift vouchers. Products can be exchanged for a replacement or credit when accompanied by a receipt and within 14 days of purchase.

$25 coupons are limited to one per customer and cannot be used as holding deposits.

$25 coupons are not redeemable with other gift vouchers or complimentary gift cards.

$25 coupons are not redeemable with Introductory Offer.

$25 coupons cannot be used on packages

$25 coupons cannot be used on ‘Brotox’ / Anti-Aging Injections For Men treatments

Gift cards will not be exchanged for cash or a refund.

Gift cards cannot be redeemed for skin care products.

Gift cards cannot be used in conjunction with other promotions.

Gift cards cannot be used with other complimentary coupons or promotions, such as our $25OFF First Time Client offer.

Gift Cards cannot be used on ‘Brotox’ / Anti-Aging Injections For Men treatments or any Doctor performed treatment.

Gift cards cannot be used during our peak Christmas treatment periods (generally 10-14 days prior to Christmas – please ask the team for details).

All gift cards purchased after 1pm will be mailed out the following day. Please note this is not next day delivery guaranteed.

There is a $9.95 charge for postage and express is $14.95

Gift cards cannot be cancelled.

Gift cards are transferable.

We do honour all gift cards after the six months’ expiration

100% of the value will be deducted for not showing up to booked appointment.

Appointments made under a gift card cannot be cancelled within 24 hours of the scheduled appointment time.

We have recently updated our cancellation policy to better assist with the constant juggling act of life. We hope it will also help with the disappointment of clients not being able to get in, encourage communication and give our team the opportunity to action our wait list, giving other clients enough notice so they can come in for treatment.

Thank you for your understanding. For any questions regarding our new policy or your upcoming appointment, please contact our team.

Our cancellation policy has changed from 48 hours to 24 hours. This is our ideal notice period. If you cancel within 12 hours of your appointment, the following will now apply:

You will be given one ‘get out of jail free’ card should you no-show or cancel/reschedule within the 12 hours of your appointment. But you will need to 50% prepay for your next appointment.

If you commit the crime again, following will apply:

If you give us less than 12 hours notice or no-show a second time, a 50% payment will be taken off this prepayment.

If you no-show/cancel with less than 12 hours notice a third time, you will forfeit 100% of your prepayment and you need to prepay for your remaining appointments for the following 6 months.

This also applies if using a Gift Card or if you are on of prepaid Course of treatments, you will lose one of your Course treatments.

If you are Covid-19 positive and therefore cannot make your appointment, a screenshot from NSW Health and/or Positive PCR reading is required and the above will be waived. Please note: Rapid Antigen Test results will not be accepted.

Any treatment over $500 requires a 50% deposit regardless of booking history.

Thank you

Please see our Terms of Service including Cancellation Policy

Our Promise

If within seven days you are not completely happy with your treatment, we will either offer you another treatment free of charge of refund your spend in full.
 

At Face of Man, we pride ourselves on offering the best service, state-of-the-art technology, high quality products and unrivalled experience.

Privacy Policy

Face of Man understands that you are placing your trust in us when supplying your details. We respect that trust and we are committed to protecting your privacy.  Your rights to privacy are also protected under the law.

Face of Man may require you to provide personal details such as your name, email address, billing address, phone number, delivery address and credit card details for the purpose of completing your order with Face of Man.

We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.

This information is only used by Face of Man. We do not share, sell or trade any personal information gathered from you online.

If you do not wish to receive information about special offers, events and sales please uncheck the box in your account profile or email [email protected].

Face of Man uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Face of Man only last while you are browsing our website.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP” address and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record you IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Payment Methods

Pay with your Credit Card online

Visa  MasterCard   Amex   eWay

For instant payment and the full range of shipping options, we accept VISA, MasterCard and American Express via the eWay Payment Gateway. We use secure encryption technology to protect your credit card details during an online transaction.

 

Pay online with PayPal

Acceptance Mark

We accept payment via the PayPal payment system. Just select PayPal as the payment option when you checkout and login to your PayPal account or sign up for one.

Coupon will not be exchanged for cash or a refund.

Coupon cannot be redeemed for skin care products.

Coupon cannot be used in conjunction with other promotions.

Coupons are non-transferable.

Appointments made under a coupon cannot be cancelled within 48 hours of the scheduled appointment time.

LIMITED AVAILABILITY
Due to high demand, only 28 Special Introductory packages are available, for new customers only. Phone Face of Man on 02 9232 7138 to make a booking now, or purchase and book in the form below.
 
USE BY
An Introductory Offer package must be used within 30 days of the Purchase date. We recommend as soon as you purchase to Book an appointment with us. We look forward to welcoming you to our Men’s Grooming Lounge.
A really wonderful, totally professional service for men that is run in a highly Client focused manner. Facilities and range of services really... superb. I totally recommend visiting - you will want to come back again and again and your skin will also!read more
John Stewart-mckenzie
John Stewart-mckenzie
Excellent work and Rana have a lot of knowledge about facial and beauty products. Highly recommended.I would highly recommend Rana and the team at... Face Of Man to anyone looking to relax, improve their complexion and overall appearance.read more
Muhammad Asif
Muhammad Asif
Five stars for the Face of Man salon in York Street, Sydney.When I first made contact it was Susan who answered the phone, and she was so warm and... reassuring and wonderful that by the time I arrived at the salon it was like coming home and being among friends. Susan came down in the lift to let me in, because it was after business hours, and placed me safely in the hands of Rana. Susan is as delightful and charming in person as she is on the phone.Yesterday was my first visit there, and it was for my first-ever male brazilian. Wow! What an experience! It happened in this big, private space that was at once squeaky clean, minimalist and luxurious. And the bed was really comfortable, too :)Rana was funny, in her own wry and deadpan way, and so down-to-earth and professional that it never occurred to me to feel embarrassed or uncomfortable. Mind you, there was discomfort in the treatment itself, but she warned me of this upfront, with her own special brand of dark humour 🙂 And it was over quickly because she's that good! Now I'm really happy with the result and pleased that I made the decision to have a brazilian. I feel like a new man. And I've booked in my next appointment.By the way, Face of Man is not some little shopfront salon looking out to the street. It's a suite of plush rooms and areas on the second floor above Abbey's Bookshop, completely discreet, and there's a feeling of space, privacy and luxury. The staff are warmly welcoming and amazing, and it's all just for men! How spoiling is that?I can totally recommend Face of Man to any man who thinks about his appearance and wants to present his best face and other bits to the world. And if you're weighing up the pros and cons of getting a brazilian, just book it now. Face of Man will look after you, and you'll be delighted with the result.read more
John Nichol
John Nichol
Excellent experience!!Rana is extremely knowledgeable and explains the procedures really well. I always feel relaxed when getting a treatment from... her. The IV Glutathione treatment is a game changer. I have started to see improvements in my complexion already, only after 2 session.read more
Nick Fly
Nick Fly
RANA IS FINALLY BACK!! I usually get everything done from Rana and she's a perfectionist at everything she does. Very detailed oriented and... understands problems of her clients and provides them with best service without rushing things. Highly recommend her!read more
Pushpendra Chhabra
Pushpendra Chhabra
Fantastic place, friendly, not intimidating at all, and genuinely caring
Mark Schroeder
Mark Schroeder
Wonderful pedicure and manicure with Emma today. Very professional and comfortable. Nice as a guy to have a dedicated salon. Great booking and... welcome by Grace. Definitely recommend!read more
Walter Jennings
Walter Jennings
js_loader

'The Starting Point' Package

Get acquainted with Face of Man with this 80 minute treatment, valued over $511 for just $199. Learn More.

Ready to be groomed for your greatness?