We have recently updated our cancellation policy to better assist with the constant juggling act of life. We hope it will also help with the disappointment of clients not being able to get in, encourage communication and give our team the opportunity to action our wait list, giving other clients enough notice so they can come in for treatment.

Thank you for your understanding. For any questions regarding our new policy or your upcoming appointment, please contact our team.

Our cancellation policy has changed from 48 hours to 24 hours. This is our ideal notice period. If you cancel within 12 hours of your appointment, the following will now apply:

You will be given one ‘get out of jail free’ card should you no-show or cancel/reschedule within the 12 hours of your appointment.

If you commit the crime again, following will apply:

You will need to prepay for your next appointment.

If you give us less than 12 hours notice or no-show a second time, a 50% payment will be taken off this prepayment.

If you no-show/cancel with less than 12 hours notice a third time, you will forfeit 100% of your prepayment and you need to prepay for your remaining appointments for the following 6 months.

This also applies if using a Gift Card or if you are on of prepaid Course of treatments, you will lose one of your Course treatments.

If you are Covid-19 positive and therefore cannot make your appointment, a screenshot from NSW Health and/or Positive PCR reading is required and the above will be waived. Please note: Rapid Antigen Test results will not be accepted.

Any treatment over $500 requires a 50% deposit regardless of booking history.

Thank you

Please see our Terms of Service including Cancellation Policy